Freddie Mac is "Reimagining" Servicing to Benefit the Customer

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Posted To: MND NewsWire

Freddie Mac is undertaking a new initiative designed to align the servicing process to a more customer service focus, especially for distressed homeowners. Yvette Gilmore, Freddie Mac's Vice President of Single-Family Servicer Performance Management, describes the initiative, Reimagining Servicing , in the company's Executive Perspectives blog. Gilmore says that when a natural disaster strikes its customers are told to "call your servicer" for help with payment arrangements. However, it doesn't always take a disaster for homeowners to need assistance with paying their mortgage. Everyday situations such as an illness, loss of job or of a loved one can throw them into financial difficulties as well. This is a very stressful time. Freddie Mac's data indicates that the most common time homeowners...(read more)

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